FAQ
Troubleshooting/Support Questions
Can You RUN it (CYRI) Questions
- How does Can You RUN it work?
- What does the analysis actually mean for me?
- What is “Performance Rating” for CPU Speed?
- Why does CYRI say my PC will fail to run a game, but I am actually able to run it?
- Why do some games not show the recommended requirements?
- Why does the video card requirement fail when CRYI shows that all the video card features (i.e. VC RAM, Pixel Shader, etc) pass?
- Why do some requirements just say “Info”?
- Why does my Intel GPU almost always not pass the requirements?
- I can’t find the game I’m looking for, what should I do?
- The requirements that CYRI lists don’t match up with another list I found elsewhere – who is right?
General Questions
What browsers are supported by SRL?
Google Chrome, Mozilla Firefox, and Edge
What operating systems are supported by SRL?
Windows Vista, 7, 8, 8.1 and 10
How does Can You RUN it work?
CYRI will install a small piece of software that detects your computer’s
system information. It then compares this information to the system
requirements of a game and provides a detailed analysis of each piece
(CPU, video card, video card memory, RAM, OS, etc.). It will tell you
which pieces pass and fail the requirements so you will know exactly
what needs to be replaced (if anything).
What does the analysis actually mean for me?
Our analysis is designed to test your system strictly against the official requirements set by the publishers.
If you get green checks on everything for the “Minimum” requirements, this means that your PC should be able to run the game on at least low-medium settings.
If you get green checks on everything for the “Recommended” requirements, this means that your PC should be able to run the game on medium-high settings.
If your PC fails at least one test on "Minimum" requirements, it means that your PC will struggle to run the game, if at all.
What is “Performance Rating” for CPU Speed?
Performance
Rating is our attempt to make comparing CPUs easier. What happens when
publishers/manufacturers create requirements is they sometimes write
the CPU speed requirement based on a Pentium 4 speed. But both Intel
and AMD have moved away from the "Speed" race with their CPUs and have
instead created more powerful processors without actually increasing
the raw CPU speed. Also, there are many CPUs that have multiple cores
which increases their computing power. What may be confusing is that
even though a CPU has two cores, it does not necessarily mean you can
double the listed speed on it. This is where the Performance Rating
comes in. As part of our ranking system, we have assigned a value to
each CPU that will be multiplied by its listed speed to give you a new
adjusted speed. We do this so that your Core 2 Duo running at 2.0 GHz
will still pass a requirement that is set at a single core CPU running
at 2.2 GHz.
Why does CYRI say my PC will fail to run a game, but I am actually able to run it?
CYRI
analyzes your computer based on each product’s official system
requirements provided by the publisher. And publishers
usually
write requirements that have to fit on a retail box (hence not very
detailed). That situation is compounded by many different
configurations of computers that cannot possibly be tested by each
publisher.
Why do some games not show the recommended requirements?
Some
games will only list one set of requirements officially so we just make
those the “Minimum” requirements. If you pass these, you should be good
to go!
Why
does the video card requirement fail when CRYI shows that all the video
card features (i.e. VC RAM, Pixel Shader, etc) pass?
This
means that your video card failed the model test. The individual
features that we show an analysis for are not the only important parts
of the video card. An example would be if you had the GeForce 8500 and
the requirement was set at the GeForce 8600. The 8600 is more powerful
than the 8500, so in this situation the test would fail, even though VC
RAM, Pixel shader, Vertex shader all pass.
Why do some requirements just say “Info?”
This
is just our way of creating a placeholder in the test. CPU requirements
are written differently for each game – some will list specific models
while others only say something like “2.0 GHz CPU.” Instead of listing
the requirement twice in CPU and CPU Speed, we will label one of them
as an Info row. This makes the system just report back your info
without testing it. Note: an info row has no impact on your analysis
and will not affect whether you pass or fail.
Why does my Intel GPU almost always not pass the requirements?
Currently,
Intel only makes integrated video cards. Most games don’t mention a
minimum model for integrated cards because most games are written to
make use of a dedicated video card. Many publishers
do not
support integrated video cards because they are usually less powerful
and the drivers are updated less frequently.
I can’t find the game I’m looking for, what should I do?
If there’s a game you want added to the system, all you have to do is ask.
You can contact us on Facebook or Twitter@Canyourunit or by email at
info@husdawg.com.
The requirements that CYRI lists don’t match up with another list I found elsewhere – who is right?
That’s hard to say. Normally we only add requirements only if they come from a reliable source (publisher site, Steam, Origin, etc...).
There will be cases though, when a game will update their requirements after it has
been out for awhile (maybe because of a patch or new DLC – this happens
often with MMOs) and we miss it. If you see updated requirements, please let us know.
What information is collected during the scan?
The scan automatically collects hardware and system software information
only. Information such as CPU, CPU speed, OS version, RAM, Graphics
Card, Sound Card, DirectX version, etc. System Requirements Lab does
not automatically collect any personally identifiable information.
Is any personally identifiable information collected during the scan?
No. There is no personally identifiable information collected during the
detection process. Only hardware and system software
information
is collected by this scan.
Can I delete the Detection applet after it scans my computer?
Yes. To delete the Detection applet, search your computer for 'Detection.exe'. Once you find it, just delete that file.
What are drivers and why are they important?
Drivers are small pieces of code that are written to help your programs
communicate with your hardware properly. New drivers are released
periodically and should be downloaded as soon as you can.
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